TERMS & CONDITIONS

General Terms and Conditions of  Tea Zivaorganic Unipessoal Lda.

Introduction

By placing an order on www.Teaziva.com, you are accepting to purchase a Product on and subject to the following terms and conditions of Tea Zivaorganic Unipessoal Lda (the “General Terms and Conditions”). The General Terms and Conditions always apply between you and Tea Zivaorganic Unipessoal Lda. when you use or place an order through the website www.Teaziva.com (the “Site”). The General Terms and Conditions contain important information for you as a customer of Tea Zivaorganic Unipessoal Lda. Please read them carefully. We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date.

We offer FREE SHIPPING on all orders over €50 for Portugal and Spain. For the remaining EU countries, we offer FREE SHIPPING on all orders over €70 or €90, depending on the country (please check SHIPPING, RETURNS AND CUSTOMS page) . No code needed. Free shipping will be applied at checkout and does not include duties.”

Article 1 Definitions

Tea Zivaorganic Unipessoal Lda. Is a private company established under Portuguese law, based in Lisbon (Portugal) and registered with the corporate number 514 968 656, trading under the trade name ”Tea Ziva”.

Site: the website www.teaziva.com and all of its sub-domains.

Client: the natural person or corporation acting in the performance of a profession or business who enters into an Agreement with Tea Zivaorganic Unipessoal Lda.

Product(s): the product(s) as offered on the Site.

Agreement: any arrangement or agreement between Tea Zivaorganic Unipessoal Lda. and the Client of which the General Terms and Conditions form an integral part.

General Terms and Conditions: the present terms and conditions of Tea Zivaorganic Unipessoal Lda.

Article 2 Applicability of the General Terms and Conditions

2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with Tea Zivaorganic Unipessoal Lda., unless otherwise explicitly agreed on in writing.

2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon Tea Zivaorganic Unipessoal Lda.. if and in so far as Tea Zivaorganic Unipessoal Lda. has explicitly accepted them in writing.

Article 3 Prices and information

3.1 All prices as displayed on the Site and on other materials originating from Tea Zivaorganic Unipessoal Lda. include taxes and other levies imposed by the government unless stated otherwise on the Site.

3.2 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.

3.3 The content of the Site is composed of the greatest care. Tea Zivaorganic Unipessoal Lda. can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from Tea Zivaorganic Unipessoal Lda. could include typographical and/or programming errors. Tea Zivaorganic Unipessoal Lda. cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.

3.4 Tea Zivaorganic Unipessoal Lda. cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.

Article 4 Conclusion of the Agreement

4.1 The Agreement will be deemed to be concluded at such a moment that the Client accepts the offer of Tea Zivaorganic Unipessoal Lda., which offer is subject to the General Terms and Conditions.

4.2 If the Client has accepted the offer by electronic means, Tea Zivaorganic Unipessoal Lda. will also confirm receipt of acceptance of the offer by electronic means.

4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Tea Zivaorganic Unipessoal Lda. will have the right to suspend its obligations until the correct data has been received from the Client.

Article 5 Execution of the Agreement

5.1 As soon as Tea Zivaorganic Unipessoal Lda. has received a Client’s order and has confirmed the acceptance thereof, it will hand over the Products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.

5.2 Tea Zivaorganic Unipessoal Lda. is authorized to engage any third parties in the fulfillment of its obligations under the Agreement.

5.3 The Site includes information describing the manner of delivery of the Products and an estatimation of the term in which the Products will be delivered to the Client.

5.4 If Tea Zivaorganic Unipessoal Lda. is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. Tea Zivaorganic Unipessoal Lda. cannot be held liable for any delay in the delivery process.

5.5 Tea Zivaorganic Unipessoal Lda. advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.

5.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.

5.7 If the ordered Product can no longer be supplied, Tea Zivaorganic Unipessoal Lda. is entitled to deliver a Product which is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the Product free of charge.

Article 6 Withdrawal/return

6.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.

6.2 The Client must inform Tea Zivaorganic Unipessoal Lda. of its wish to return the Product by sending an e-mail to info@www.teaziva.com within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. This e-mail should include the following information: order number, name, phone number, e-mail address, and delivery address. After receipt of this e-mail, Tea Zivaorganic Unipessoal Lda. will provide a Return Authorization number (“RA Number”) to the Client. After receipt of the RA number, the Client will have an additional fourteen (14) days to return the Product to Tea Zivaorganic Unipessoal Lda. The Client must bear the costs for shipping the Products to Tea Zivaorganic Unipessoal Lda.

6.3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.

6.4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to Tea Zivaorganic Unipessoal Lda.. when Tea Zivaorganic Unipessoal Lda. has received the Product. This means that Tea Zivaorganic Unipessoal Lda. cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We, therefore, advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). Tea Zivaorganic Unipessoal Lda. does not make any exceptions to this policy.

6.5 After receiving and accepting the returned Products, Tea Zivaorganic Unipessoal Lda. will refund the total purchase price to the Client within fourteen (14) days.

Article 7 Payment

7.1 The Client shall pay the amounts due to Tea Zivaorganic Unipessoal Lda. in accordance with the ordering process and through the payment method selected on the Site. Tea Zivaorganic Unipessoal Lda. is free to offer any payment method of its choice and may change these payment methods at any time.

Article 8 Warranties and Conformity

8.1 Tea Zivaorganic Unipessoal Lda. warrants that the Products are suitable for their intended use, as described on the Site.

8.2 If the delivered Product fails to satisfy the Agreement at delivery, Tea Zivaorganic Unipessoal Lda. must be notified thereof within a reasonable period of time, which is ultimately fourteen (14) days after delivery of the Product.

8.3 If a Product does not satisfy the Agreement and the Client has notified Tea Zivaorganic Unipessoal Lda. thereof within the period mentioned in article 8.2, the Product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Client. Complaints after the period mentioned in article 8.2 will not be accepted by Tea Zivaorganic Unipessoal Lda.

Article 9 Complaints handling the procedure

9.1 If the Client has any grievances in connection with a Product (in accordance with article 8 entitled, “Warranties and Conformity”), or regarding any other aspects of the Site or service of Tea Zivaorganic Unipessoal Lda., it can submit a complaint by email or in writing. The contact details of Tea Zivaorganic Unipessoal Lda. are provided at the end of the General Terms and Conditions.

9.2 Tea Zivaorganic Unipessoal Lda. will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If Tea Zivaorganic Unipessoal Lda. is unable to formulate a substantive response to the complaint within such period, Tea Zivaorganic Unipessoal Lda. will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.

Article 10 Liability

10.1 The total liability of Tea Zivaorganic Unipessoal Lda. in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).

10.2 Tea Zivaorganic Unipessoal Lda. cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption.

10.3 Except as otherwise explicitly provided for in this article 10, Tea Zivaorganic Unipessoal Lda. is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article 10.3, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of Tea Zivaorganic Unipessoal Lda.

10.4 Tea Zivaorganic Unipessoal Lda. will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to Tea Zivaorganic Unipessoal Lda. without delay, stipulating a reasonable period of time in which Tea Zivaorganic Unipessoal Lda. has the possibility to remedy the default, and Tea Zivaorganic Unipessoal Lda. fails to cure the default within such period. The notice of default must contain a description of the default in as much detail as possible, in order to enable Tea Zivaorganic Unipessoal Lda. to provide an adequate response and/or take adequate action.

10.5 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to Tea Zivaorganic Unipessoal Lda. as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.

10.6 Tea Zivaorganic Unipessoal Lda. is not liable to pay compensation for any damage or loss the Client has incurred as a result of a “force majeure event”. This includes amongst others (and without limitation) the event that any third party engaged by Zivaorganic Unipessoal Lda. is not able to fulfill its obligations due to a force majeure event.

Article 11 Retention of title

11.1 As long as Tea Zivaorganic Unipessoal Lda. has not received full payment for the Products, Tea Zivaorganic Unipessoal Lda. will retain the ownership of the Products.

Article 12 Personal details

12.1 Tea Zivaorganic Unipessoal Lda. will process the Client’s personal data in accordance with the Terms of Use as published on the Site.

Article 13 Final provisions

13.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of Portugal.

13.2 Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Portuguese court in the district where Tea Zivaorganic Unipessoal Lda. has its registered office.

13.3 In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of Tea Zivaorganic Unipessoal Lda. when inserting the original provision.

Contact details

Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.

Tea Zivaorganic Unipessoal Lda.
Rua Actriz Palmira Bastos lote 13, 7esq
1950-003 Lisboa
Portugal

E: info@www.teaziva.com

Chamber of Commerce number: 63969769